REGISTRATION MECHANICS:

1.       When is the registration period?

BPI Principal Cardholder can register from November 1, 2018 to January 15, 2019.

2.       How do I register?

To join, the BPI Principal Cardholder must register his or her 16-Digit Customer Number once through SMS, e-mail, or both using the following format:

 

For SMS           :          Text BPITHRILLS16-digit Customer Number and send to 2256

        Example    :          BPITHRILLS 0201001234567890


For E-mail           :          Type the 16-digit Customer Number in the subject line and e-mail to register@bpithrills.ph 

        Example      :         To      register@bpithrills.ph

                                     Subject    0201001234567890

Note:

Registration is at customer level.

Please follow the correct format for registration. For SMS registration, there should be a space between BPITHRILLS and customer number.

 

3.       Where can I find the BPI Credit Card 16-Digit Customer Number?

The BPI Credit Card 16-Digit Customer Number may be found in either the Credit Card Statement of Account or BPI Express Online


4.       I registered for the promo but did not get any response (No acknowledgment or Error message), auto-reply, or acknowledgment receipt?

Please follow the correct format for registration. Please try to register again. For SMS registration, please ensure that there is a space between the keyword “BPITHRILLS” and the customer number.

5.       I have multiple BPI Credit Cards, should I register each of my BPI Credit Card account or should I only register my customer number?

The BPI Principal Cardholder should register his or her 16-Digit Customer Number to join the promo. Qualified straight transactions of the Principal Cardholder, including his or her supplementary card (s), from all of his or her qualified BPI Credit Cards, will be considered in the promo on a per customer level.

6.       Is the SMS syntax (registration entry format) case sensitive? Should I use all caps for BPI CARD?

No. The SMS syntax is not case sensitive. 

7.       Can I register both my mobile and e-mail address?

Yes, the BPI Principal Cardholder may choose to register using his or her mobile number and/or e-mail address, or both, at the same time or different times.

8.       Will I be charged for my SMS registration entry?

No. SMS registration is FREE of charge. For prepaid mobile subscribers, P1.00 maintaining balance is required to text 2256 keywords.

9.       I was registered to the last Shop Anywhere promo, why do I need to register again to the Shop Anywhere promo with Jollibee?

Registration to the Shop Anywhere is unique per promo.

We received several request for customer information update on mobile number and email address. To ensure that the BPI Principal Cardholder will receive his or her qualified eCoupon(s) to his or her preferred and updated mobile number and/or email address, Cardholder must register his or her updated contact information using his or her mobile number and/or e-mail address, or both.

The BPI Principal Cardholder will NOT be qualified to receive Jollibee eCoupon(s) if he has NOT registered his or her mobile, email, or both to the promo. In case the mobile number and/or e-mail address does not match with BPI Credit Cards’ system records, the BPI Principal Cardholder is required to update his or her contact information through any of the following channels:

Note: The BPI Principal Cardholder may register after two (2) banking days from date of contact information update in BPI Credit Cards’ system records.

10.   I am a Supplementary Cardholder, can I register for the promo?

No, only the BPI Principal Cardholder can register for the promo. However, all qualified straight purchases made by the BPI Principal Cardholder’s supplementary participating credit card(s) will be qualified under this promo.

11.   How will I know if my registration entry was received?

The BPI Principal Cardholder will receive an SMS and/or e-mail auto-reply acknowledgement to confirm receipt of his or her registration entry. The auto-reply acknowledgement is NOT your registration confirmation. If your registration is successful, you will receive a registration confirmation from BPI in two (2) banking days from date of registration.

12.   I received a message saying invalid mobile number/e-mail address. What should I do?

The BPI Principal Cardholder’s mobile number and/or e-mail address used for the registration MUST be the same as his or her contact details in BPI Credit Cards’ system records. If the mobile number and/or e-mail address does not match with BPI Credit Cards’ system records, the BPI Principal Cardholder will be required to update his or her contact information through BPI Phonebanking 89-100, BPI Express Online or BPI Branches. He may register after two (2) banking days from the date of contact information update in BPI Credit Cards’ system records.

13.   I have already updated my mobile number contact information in BPI Credit Cards’ system records by calling BPI Phonebanking 89-100. How come I have not been receiving my eCoupons for my qualified transactions?

The BPI Principal Cardholder must register again after two (2) banking days from date of contact information update in BPI Credit Cards’ system records using his or her updated mobile number and/or email address to start receiving his or her eCoupons for all his or her qualified transactions. 

14.   How will I know if my registration was successful?

After validation of the registration entry, the BPI Principal Cardholder will receive an SMS and/or e-mail notification within two (2) banking days from registration date. 

15.   How will I know if my registration is unsuccessful?

The BPI Principal Cardholder will receive an auto-reply from BPI Credit Card providing the reason for unsuccessful registration.

16.   I received a message saying “my customer number did not match our records”, what does it mean?

It means that the customer number does not exist in the BPI Credit Cards’ system record. The BPI Principal Cardholder needs to check his or her registration entry if it includes the correct and complete 16-digit customer number. If the customer number registered by the BPI Principal Cardholder is incomplete, incorrect, or belongs to a non-qualified card e.g. BPI Family Credit Card, then his or her registration will be unsuccessful. The 16-digit customer number may be found in either the statement of account or BPI Express Online.

17.   I received a message saying “my mobile number / e-mail address does not match our records”, what does it mean?

It means that the mobile number and/or e-mail address used to register is not the same as the contact details in BPI Credit Cards’ system record. The BPI Principal Cardholder must update his or her contact information first before he can successfully register to the promo. He may register again after two (2) banking days from date of contact information update in BPI Credit Cards’ system records using his or her updated mobile number and/or email address to start receiving his or her eCoupons for all qualified transactions.

18.   I received a message saying “my customer number is not associated to a qualified BPI Credit Card”, what does it mean?

It means the customer number only has a solo BPI Amore Visa, BPI Amore Visa Platinum, BPI Visa Signature Card, BPI Family Credit Card, BPI Corporate Classic, or BPI Corporate Mastercard which are NOT qualified cards to the promo. The BPI Principal Cardholder must register again using his or her 16-digit Customer Number from qualified BPI Credit Cards.

19.   I have a qualified transaction of P5,000 at a supermarket. How come I have not been receiving my eCoupon from my previous transaction?

To qualify for the Jollibee eCoupon(s), the BPI Principal Cardholder must meet the following:

He or she has successfully registered to the promo. He will receive an SMS and/or e-mail notification within two (2) banking days from registration date that his or her registration entry is valid. Once successfully registered, all his or her qualified and posted transactions, including his or her Supplementary Card (s), will earn Jollibee eCoupon(s).

All his or her qualified and posted transactions must meet the minimum spend requirement of P3,000 on retail/straight transactions.

20.   I have already successfully registered to the promo and has a qualified transaction of P5,000 at a luggage store. It has been 3 days since my transaction date, how come I have not received my eCoupon?

The BPI Principal Cardholder will receive his or her eCoupon after one (1) banking day from his or her qualified transaction’s posting date and not based on the date of purchase. In this case, merchant where the transaction has been made is not yet posted in BPI Credit Cards’ system records.

 


 

Copyright © 2012 Bank of the Philippines Islands. All Rights Reserved. For any concerns, you may contact Bank of the Philippine Islands at (02) 89-100 for Metro Manila; 1-800-188-89100 for domestic toll-free calls (available to PLDT subscribers); 63 + 2 + 89-10000 for mobile phone and international access; and International Toll-Free Numbers (refer to www.bpiexpressonline.com at Contact Us link for details) or email expressonline@bpi.com.ph.

Bank of the Philippine Islands is supervised by the Bangko Sentral ng Pilipinas with telephone number (02) 708-7087 and email address: consumeraffairs@bsp.gov.ph.

For any concerns, you may email us at expressonline@bpi.com.ph or reach us by calling our hotline numbers at:
Metro Manila: (02) 89-100
Domestic Toll-Free No: 1-800-188-89100 (available for PLDT)
Mobile phone and International Access: 63 + 2 + 891-0000

Bank of the Philippine Islands is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087.

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