REDEMPTION MECHANICS:

1. When will I receive my Krispy Kreme eCoupons?

The Principal Cardholder will receive his eCoupon(s) the next banking day from his qualified transaction’s posting date.

Example

Registration Date                                 :       November 20, 2018

Confirmation Date                               :       November 21, 2018

1st Batch of Coupons                          :       November 21, 2018 (for qualified and posted transactions) from November 1 to 20, 2018)

Succeeding Coupons                           :       After one (1) banking day from posting date

 

Principal Cardholder will receive his e-coupon(s) for succeeding qualified transaction(s) until January 15, 2019.

2. What can I redeem using my eCoupons?

Customers with valid transaction(s) can redeem any one (1) of the featured item(s) at Krispy Kreme branches in the following Ayala Malls from November 1, 2018 to March 15, 2019.

Featured Items (A choice between the following):

•              2 Original Glazed Doughnuts + Signature Coffee (12oz) OR

•              Box of 3 Original Glazed Doughnuts

 

Participating Krispy Kreme Branches located in Ayala Malls:

•              Ayala Center Cebu

•              Alabang Town Center

•              Bonifacio High Street

•              Centrio

•              Fairview Terraces

•              Glorietta

•              Greenbelt

•              Harbor Point

•              Market! Market!

•              Marquee Mall

•              Solenad

•              TriNoma

 

3. Can I still redeem using my charge slip?

No.  Customers may only redeem by presenting the eCoupon. Charge slips are not valid for redemption.

4. What is the redemption period?

Redemption period is from November 1, 2018 to March 15, 2019.

5. I have a BPI Amore Visa Credit Card and a supplementary card, will the purchases made on each card qualify for the eCoupon?

Yes. The valid transactions of the Principal Cardholder, including his supplementary card(s), from their qualified BPI Amore Visa Cards, will earn Krispy Kreme eCoupon. To illustrate:

BPI Credit Cards

Type of Transaction

Posting Date of Transaction

Amount of Transaction

Krispy Kreme eCoupon



Principal Card


- Gold Mastercard

Straight transaction

11/17/2018

28,000.00

Not a qualified Card


- Blue Mastercard

Auto-Charge

11/28/2018

3,250.00

Not a qualified Card


- Amore Visa Credit Card

Installment transaction, SIP Real 0%

12/28/2018

18,000.00

Not a qualified transaction


- Amore Visa Credit Card

Credit to Cash

12/3/2018

40,000.00

Not a qualified transaction


-Amore Platinum Visa Card

Straight transaction

01/5/2019

7,100.00

One (1) eCoupon


Supplementary Card


- Gold Mastercard

SIP Loan

11/25/2018

13,000.00

Not a qualified Card


- Blue Mastercard

Straight transaction

11/22/2018

29,000.00

Not a qualified Card


- Amore Visa Credit Card

Online transaction

11/1/2018

10,000.00

One (1) eCoupon


- eCredit Mastercard

Straight transaction

11/18/2018

5,000.00

Not a qualified Card


 

6. Is there a limit on the number of eCoupons that I can receive?

Yes.  Each Principal Cardholder can receive a maximum of sixty (60) eCoupons within the redemption period.   Principal Cardholders who have reached the maximum eCoupon allowance will be notified via SMS and/or e-mail.

7. How many eCoupons can I redeem on a single day?

Principal Cardholder is allowed to have multiple redemptions per day, per store, up to the maximum allowed number of eCoupons for the entire promo period.

8. Can I accumulate all my eCoupons and make a one-time redemption of the eCoupon?

Yes. Principal Cardholder is allowed multiple redemptions per day, per store, up to the maximum allowed number of eCoupons for the entire promo period.

9. How will I know if I reached the maximum eCoupons?

Principal Cardholders who have reached the maximum limit of sixty (60) eCoupons will be notified via SMS and/or e-mail.

10. Can a representative redeem in behalf of the Principal Cardholder?

Yes, Principal Cardholder can forward the eCoupon(s) to another person of his choice to redeem.

11. I have so many eCoupons, can I give it to my family and friends?

Yes. Principal Cardholder can forward his eCoupons via SMS and/or e-mail to another person of his choice.

12. Can I use the same Krispy Kreme eCoupon to redeem more than once?

No, one (1) eCoupon is equivalent to one (1) Krispy Kreme item redemption.  Each Krispy Kreme eCoupon can only be used once.

13. I registered via e-mail but I’m not receiving my eCoupons for all my valid transactions, what should I do?

Principal Cardholder, who is registered via e-mail, must ensure that his spam/junk mail setting is turned off to block/transfer promotional e-mails to another folder.

14. I accidentally deleted/lost my eCoupons, how can I redeem my eCoupons? Can I request for special redemption certificate?

The Principal Cardholder may request for resending of all previously issued and unclaimed eCoupons.  BPI can resend previously issued unclaimed eCoupons to the same mobile number and/or email-address where it was originally sent. No special redemption certificate will be provided by BPI.

Principal Cardholder may also inquire via e-mail using the e-mail address used in registration. He must type his 16-Digit Customer Number in the subject line and e-mail to inq@amorethrills.ph.

Example:                To            inq@amorethrills.ph

                                Subject   0201001234567890

This feature is exclusive to e-mail registered Principal Cardholders only. 

15. I lost my phone. Can I still retrieve my eCoupon(s)?

Yes. Principal Cardholder may request for resending of all previously issued and unclaimed eCoupons.  BPI can resend previously issued unclaimed eCoupon(s) to the same mobile number where it was originally sent.

16. I already changed my mobile number and/or e-mail address, how can I receive my eCoupons to my new contact detail in the future?

Principal Cardholder must do the following:

a.Update his contact information

b.Register again for the promo using the new contact detail after two (2) banking days from date of contact information update

After successful registration, all succeeding eCoupons will be sent to the newly updated contact information.

17. How do I know which of my eCoupons were redeemed?

To inquire about eCoupon summary, Principal Cardholder may inquire via e-mail using the e-mail address used in registration. He must type his 16-Digit Customer Number in the subject line and e-mail to inq@amorethrills.ph.

Example:                To            inq@amorethrills.ph

                                Subject   0201001234567890

This feature is exclusive to e-mail registered Principal Cardholders only. E-mail address used for the eCoupon summary inquiry must be the same as the registered e-mail address

18. I still have available eCoupons as of April 1, 2019.  Can I still redeem these eCoupons?

No.  All eCoupons will be forfeited after the redemption period.  In addition, eCoupons cannot be exchanged for cash, other products or discounts.

19. Are the eCoupons convertible to cash?

No, eCoupons cannot be exchanged for cash, other products or discounts.

20. I have a straight/retail transaction worth P12,000, can I ask the cashier to split my transaction to four (4) P3,000 charge slips so I can redeem more eCoupons?

No, a single transaction requires only one approval. Splitting of purchases into smaller transaction sizes is not allowed.

21. Why is splitting of transactions not allowed?

Based on the promo mechanics, minimum single-receipt transaction is required to qualify for the Krispy Kreme eCoupon.

22. I have an installment transaction worth P30,000, can I use this to avail of the Shop Anywhere with Krispy Kreme promo? 

No. Only straight/retail transactions are qualified for the promo. Special Installment Plan (SIP) transactions (Real 0% or monthly add-on) at any accredited merchants are not qualified transactions to the promo. Following is the list of qualified transactions for this promo:

Qualified Transaction(s)

  • Retail/Straight (Local & International)
  • Cash Advance - ATM (Local & International)
  • Cash Advance - Over the Counter
  • Auto Charge
  • Online / Internet
  • Mail & Telephone Orders
  • Other card not present transactions
 
 
 
 
 
 

 

23. I have a valid transaction on February 1, 2018. Can I use this to avail of the Shop Anywhere with Krispy Kreme promo?

No. Only qualified transactions within the promo period from November 1, 2018 to January 15, 2019 can avail of the Krispy Kreme eCoupons.

24. On November 25, 2018, I have a retail/straight transaction worth P30,000. On November 30, 2018, I requested for a balance conversion, can I use this to avail of the Shop Anywhere with Krispy Kreme promo?

No. Principal Cardholder may only avail of the eCoupon from his original transaction. Also, Balance Transfer, Balance Conversion, Credit-to-Cash, and other SIP Loan products are not qualified transactions to the promo.

25. Can I redeem my eCoupon in any branch of Krispy Kreme?

No, the eCoupon may only be redeemed at the following Krispy Kreme branches in Ayala Malls.

•              Ayala Center Cebu

•              Alabang Town Center

•              Bonifacio High Street

•              Centrio

•              Fairview Terraces

•              Glorietta

•              Greenbelt

•              Harbor Point

•              Market! Market!

•              Marquee Mall

•              Solenad

•              TriNoma

26. Will I get a weekly or monthly eCoupon summary via e-mail?

No.  BPI will no longer send via e-mail the eCoupon summary.  However, the Cardholder can inquire on demand the status of his eCoupons via inq@amorethrills.ph.

Example for Credit Card:

To            :   inq@amorethrills.ph

Subject   :   0201001234567890

This feature is exclusive to e-mail registered Principal Cardholders only. E-mail address used for the eCoupon summary inquiry must be the same as the registered e-mail address

 

Per DTI-FTEB Permit No. 12724, Series of 2018

 

 

For any concerns, you may email us at expressonline@bpi.com.ph or reach us by calling our hotline numbers at:
Metro Manila: (02) 89-100
Domestic Toll-Free No: 1-800-188-89100 (available for PLDT)
Mobile phone and International Access: 63 + 2 + 891-0000

Bank of the Philippine Islands is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087.

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