GENERAL MECHANICS

1. Who can join the promo?

The promo is open to existing Principal Cardholders with good credit standing of any of the following:

BPI Credit Card         

Blue Mastercard, eCredit Mastercard, Edge Mastercard, Gold Mastercard, Petron-BPI Mastercard, SkyMiles Mastercard, SkyMiles Platinum Mastercard, Amore Visa, Amore Visa Platinum, Visa Signature Card  

BPI Family Savings Bank

BPI Family Savings Credit Card

2. What cards are not qualified for the promo?

The following Credit Cards are NOT qualified to join the promo: BPI Corporate Mastercard, and BPI Corporate Credit Classic.

3. When is the registration period?

Registration is from August 1, 2019 to October 31, 2019

4. When is the spend period?

Spend Period is from August 1, 2019 to October 31, 2019.

5. How do I qualify for the promo?

To qualify for the Netflix rebate Campaign, the Principal Cardholder MUST MEET the following requirements:

a. Principal Cardholder MUST first register his Credit Card 16-Digit Customer Number through SMS, e-mail or both from August 1, 2019 to October 31, 2019 to the promo. Principal Cardholder holding multiple BPI Credit Cards with the same customer number only needs to register once.

b. Principal Cardholder MUST use any of the QUALIFIED BPI Credit Card within the spend period to earn keys:

Transaction 
Type

Minimum Single-Receipt
Purchase

Keys

Straight

P2,000 and above

1 key

Installment

P10,000 to P24,999.99

3 keys

Installment

P25,000 and above

5 keys

c. Principal Cardholder MUST earn and use 5 keys to unlock the Netflix rebate by visiting the BPI unlock campaign page via www.bpiunlock.ph/XXXXXXXXXX.

d. To receive the Netflix rebate, BPI Credit Card MUST be the card used as payment method of your Netflix account.  The Netflix subscription fee must be reflected in the Principal Cardholder’s next statement of account. BPI will send a notification once the Netflix rebate has been credited to Principal Cardholder’s account. Principal Cardholder will see this in your next statement of account. Only one Netflix rebate will be credited each month.

Important Reminders: 

SAMPLE ILLUSTRATION

 

Scenario 1

Scenario 2

Scenario 3

Scenario 4

DATE OF REGISTRATION

Cardholder registers to the promo via SMS and/or email

August 1, 2019, Thursday

August 7, 2019, Wednesday

August 30, 2019, Friday

September 7, Saturday

DATE OF SUCCESSFUL REGISTRATION  

August 2, 2019, Friday

August 8, 2019, Thursday

September 2, 2019, Monday

September 9, 2019, Monday

Cardholder receives the SMS and/or email notification confirming of his of successful registration

*validation of registration is within 1 banking

DATE OF QUALIFIED EARNING

Cardholder  earns keys from qualified transaction

Transaction date starting August 2, 2019, Friday until end of spend period

Transaction date starting August 8, 2019, Thursday until end of spend period

Transaction date starting September 2, 2019, Monday until end of spend period

Transaction date starting September 9, 2019, Monday until end of spend period

DATE OF RECEIVING EARNED KEYS

SMS and/or email notification on keys earned after the qualified transaction has been posted

August 5-6, 2019, Monday

August 9 - 10, 2019, Friday

September 3 to 4, 2019, Wednesday

September 9 - 10, 2019, Wednesday

6. What are the transactions qualified for this promo?

7. What are the transactions NOT qualified for this promo?

 

REGISTRATION 

1. When is the registration period?

Principal Cardholder can register from August 1, 2019 to October 31, 2019.

2. How do I register?

To qualify for the Netflix Promo, the Principal Cardholder must register from August 1, 2019 to October 31, 2019 the BPI Credit 16-Digit Customer Number once, per legal entity (BPI and BFSB), through SMS, e-mail or both using the following format:

SMS Registration

E-Mail Registration

Text BPIUNLOCK <16-Digit Customer Number> and send to 2256

Type the 16-Digit Customer Number in the subject line and e-mail to register@bpiunlock.ph

Example:

BPIUNLOCK 0201001234567890 and send to 2256

Example:

To              register@bpiunlock.ph

Subject     0201001234567890

Note:

Registration is at customer level, per legal entity (BPI and BFSB).

Please follow the correct format for registration. For SMS registration, there should be a space between BPIUNLOCK and customer number.

3.  Where can I find the BPI Credit Card 16-Digit Customer Number?

The BPI Credit Card 16-Digit Customer Number may be found in either the Credit Card Statement of Account or BPI Online

 

BPI Online

 

BPI Online – Credit Card Statement of Account


 

 4. I registered for the promo but did not get any response (No acknowledgment or Error message), auto-reply, or acknowledgment receipt?

Please follow the correct format for registration. Please try to register again. For SMS registration, please ensure that there is a space between the keyword “BPIUNLOCK” and the customer number.

5. I have multiple BPI Credit Cards, should I register each of my BPI Credit Card account?

No. Principal Cardholder should only register his unique 16-Digit Customer Number to the promo. Qualified transaction of the Principal Cardholder, including his Supplementary card(s), from all his qualified Credit Cards will be considered in the promo on a per customer level.

6. I have a BPI Credit Card and BPI Family Savings Credit Card, should I register each of my BPI Credit Card account?

Yes. Principal Cardholder should register his unique 16-Digit Customer Number per legal entity (BPI and BFSB) to qualify for the campaign.

7. Is the SMS syntax (registration entry format) case sensitive? Should I use all caps for BPIUNLOCK?

No. The SMS syntax is not case sensitive. For SMS registration, please ensure that there is a space between the keyword “BPIUNLOCK” and the customer number.

8. Can I register both my mobile and e-mail address?

Yes, the Principal Cardholder may choose to register using his mobile number and/or e-mail address, or both, at the same time or different times.

9. Will I be charged for my SMS registration entry?

No. SMS registration is FREE of charge. For prepaid mobile subscribers, P1.00 maintaining balance is required to text 2256 keywords.

10. I was registered to the last Shop Anywhere promo, am I automatically qualified for the Netflix rebate promo?

No. Registration is unique per promo. To ensure that the BPI Principal Cardholder will receive his keys, Cardholder must register his updated contact information using his mobile number and/or e-mail address, or both.

The Principal Cardholder will NOT be qualified to the promo if he does not successfully register.

11. I have a new mobile number and/or email address which is different from the previous ones I used to join past promos. How can I update my contact information?  

In case the mobile number and/or e-mail address does not match with BPI Credit Cards’ system records, the Principal Cardholder is required to update his contact information through any of the following channels:

12. After I have updated my contact information in BPI Credit Cards’ system records, will I automatically receive my key/s from qualified transactions? 

No. The Principal Cardholder must register again after two (2) banking days his updated contact mobile number and/or email address to start receiving his keys for all qualified transactions.

13. I am a supplementary cardholder, can I register for the promo?

Only the Principal Cardholder MUST register for the promo. However, all qualified straight and installment purchases made by the Principal Cardholder’s supplementary participating credit card(s) will be qualified under this promo.

14. How will I know if my registration entry was received?

The Principal Cardholder will receive an SMS and/or e-mail auto-reply acknowledgement to confirm receipt of his registration entry. The auto-reply acknowledgement is NOT a confirmation of your successful registration.

If the registration is successful, the Principal Cardholder will receive a registration confirmation from BPI in two (2) banking days from date of registration.

If a cardholder did not receive an auto-reply acknowledgement, he must check his or her registration entry. Please follow the correct format for registration. For SMS registration:

15. I received a message saying invalid mobile number/e-mail address. What should I do?

The Principal Cardholder’s mobile number and/or e-mail address used for the registration MUST be the same as his contact details in BPI Credit Cards’ system records. If the mobile number and/or e-mail address does not match with BPI Credit Cards’ system records, the Principal Cardholder will be required to update his contact information by calling BPI Phonebanking 89-100 or visit the nearest BPI/BPI Family Savings Bank Branches.

Thereafter, he must register after two (2) banking days from the date of contact information update in BPI Credit Cards’ system records to start receiving his key(s) for all qualified transactions.

16. I have already updated my mobile number contact information in BPI Credit Cards’ system records by calling BPI Phonebanking 89-100. How come I have not been receiving my keys for my qualified transactions?

The Principal Cardholder must register again after two (2) banking days his updated contact mobile number and/or email address to start receiving his keys for all qualified transactions.

17. How will I know if my registration was successful?

After validation of the registration entry, the BPI Principal Cardholder will receive an SMS and/or e-mail notification after 1 banking (1) banking day from registration date.

SAMPLE ILLUSTRATION

 

Scenario 1

Scenario 2

Scenario 3

Scenario 4

DATE OF REGISTRATION

Cardholder registers to the promo via SMS and/or email

August 1, 2019, Thursday

August 7, 2019, Wednesday

August 30, 2019, Friday

September 7, Saturday

DATE OF SUCCESSFUL REGISTRATION  

August 2, 2019, Friday

August 8, 2019, Thursday

September 2, 2019, Monday

September 9, 2019, Monday

Cardholder receives the SMS and/or email notification confirming of his of successful registration

*validation of registration is within 1 banking

18. I registered for the promo via SMS but did not get any response (No acknowledgment or Error message)

Please follow the correct format for registration. Please try to register again. For SMS registration, please ensure that there is a space between the keyword “BPIUNLOCK” and the customer number.

19. I registered for the promo via e-mail but did not receive an auto-reply, can I resend my registration entry?

The Principal Cardholder needs to check his e-mail settings to ensure that his spam/junk mail setting, which may have blocked/transfer promotional e-mails to another folder, is turned off.

20. How will I know if my registration is unsuccessful?

The Principal Cardholder will receive a notification from BPI providing the reason for unsuccessful registration in two (2) banking days. Reasons for unsuccessful registration are the following: Invalid Mobile Number, Invalid Email Address, Customer Not Found, and Invalid Card Number.

21. I received a message saying “my customer number did not match our records”, what does it mean?

It means that the customer number provided does not exist in BPI Credit Card system record. The Principal Cardholder needs to check his registration entry if it includes the correct and complete 16-digit customer number. If the customer number registered by the BPI Principal Cardholder is incomplete, incorrect or belongs to a non-qualified card e.g. BPI Corporate Mastercard, then his registration will be unsuccessful.

22. I received a message saying “my mobile number / e-mail address does not match our records”, what does it mean?

It means that the mobile number and/or e-mail address used to register is not the same as the contact details in BPI Credit Cards’ system record. The Principal Cardholder must update his contact information first before he can successfully register to the promo. He must register again after two (2) banking days from date of contact information update in BPI Credit Cards’ system records using his updated mobile number and/or email address to start receiving his keys for all qualified transactions.

23. I received a message saying “my customer number is not associated to a qualified BPI Credit Card”, what does it mean?

It means the customer number provided is associated to a BPI Corporate Mastercard or BPI Corporate Credit Classic.

which are NOT included in the list of qualified cards for this promo. The Principal Cardholder must register again using his 16-digit Customer Number from qualified BPI/BPI Family Savings Bank Credit Cards.

24. I have a qualified retail transaction of P2,000 at a supermarket. How come I have not been receiving my key from that previous transaction?

Keys to qualified transactions will be sent 1-2 banking days after transaction is duly posted.

To qualify in earning a key, the Principal Cardholder must meet the following:

1. He has received an SMS and/or e-mail notification confirming successful registration.

2. Qualified transaction was made after receipt of confirmation of successful registration.

25. I have already successfully registered to the promo and have a qualified straight transaction of P2,000. It has been 3 days since my transaction date, how come I have not earned my key(s)?

The Principal Cardholder will receive the notification of his earned key/s one (1) banking day from his qualified transaction has been posted. In this case, merchant where the transaction was made has not settled.

 

For any concerns, you may email us at expressonline@bpi.com.ph or reach us by calling our hotline numbers at:
Metro Manila: (02) 89-100
Domestic Toll-Free No: 1-800-188-89100 (available for PLDT)
Mobile phone and International Access: 63 + 2 + 891-0000

Bank of the Philippine Islands is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087.

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