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REDEMPTION MECHANICS

1. During the redemption period, the eligible Cardholder who meets the qualifying minimum accumulated spend requirement must redeem his cash back through SMS and/or email within the redemption period using the following format:

2. Only redemption requests made from July 1 to October 10, 2020 will be accepted. All redemption attempts outside of the redemption period will not be validated.

3. Crediting of the cash back to the qualified cardholder’s Statement of Account will be within 60 banking days after the redemption request was made.

4. The eligible Principal Cardholder will NOT be qualified to receive the cash back if he did NOT comply with the redemption mechanics from July 1 to October 10, 2020.

5. Eligible principal Cardholder will receive an auto-reply to confirm receipt of his redemption attempt through SMS and/or e-mail depending on the channel used for the Redemption. Please note that this auto-reply is not yet the confirmation notice of a successful redemption.

6. The confirmation of successful redemption will be sent to the Principal Cardholder through SMS and/or e-mail within 60 banking days from the redemption attempt.

7. BPI will be sending all notices including the cash back crediting confirmation via SMS and/or eDM to the mobile number and/or e-mail address in BPI Credit Cards’ system records. Should there be any changes, it is the responsibility of the Principal Cardholder to update his contact information in BPI Credit Cards’ system records by calling BPI Phonebanking 889-10000 or by visiting the nearest BPI branch.

8. The reward is non-transferable, non-refundable and non-convertible to cash and not for resale.

9. Unredeemed cash back, 60 calendar days after the spend period shall be forfeited.

 

REMINDER: To proceed with the redemption, BPI will only ask for the last 10 digits of your Customer Number. BPI will never ask for your card number, expiry date, CVV, & One-time Pin via links in email, SMS, or phone calls. 


Click below for FAQs

 

Per DTI Fair Trade Permit No. FTEB. 06340, Series of 2020.

 

 


 

 

For any concerns, you may email us at help@bpi.com.ph or reach us by calling our hotline numbers at:
Metro Manila: (all areas with "02" area code) 889-10000
Domestic Toll-Free No: 1-800-188-89100 (available for PLDT)
Mobile phone and International Access: +632 889-10000

Bank of the Philippine Islands is regulated by the Bangko Sentral ng Pilipinas with email address consumeraffairs@bsp.gov.ph.

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