FREQUENTLY ASKED QUESTIONS

GENERAL MECHANICS

1. Who can join the promo?

The promo is open to all Principal Cardholders of the following BPI Mastercard Credit Cards which are active and in good credit standing, have available credit limit, have valid and updated mobile number and/or email address in BPI Credit Cards’ system record:

Blue Mastercard, eCredit Mastercard, Edge Mastercard, Gold Mastercard, Petron-BPI Mastercard, SkyMiles Mastercard, SkyMiles Platinum Mastercard, BPI Family Credit Card

2. What cards are not qualified for the promo?

The following BPI Credit Cards are NOT qualified to join the promo: Amore Visa, Amore Visa Platinum, Visa Signature Card, Corporate Classic, Corporate Mastercard

3. When is the promo period?

Spend period is from June 10, 2020 to August 10, 2020.

Redemption Period is from July 1, 2020 to October 10, 2020. Only redemption requests made from July 1 to October 10, 2020 will be accepted. All redemption attempts outside of the redemption period will not be validated.

4. How do I qualify for the promo?

To qualify for the promo, the Principal Cardholder must meet the following requirements:

i. The Principal Cardholder MUST use any of the qualified BPI Credit Card for a minimum accumulated spend of P25,000 on straight transactions within the spend period.

ii. Upon reaching the minimum accumulated spend requirement, eligible Principal Cardholder must redeem his cash back through SMS and/or email from July 1 to October 10, 2020. Refer to the Redemption Mechanics for full details.

5. What are the transactions qualified for this promo?

The following transactions are qualified to be included in the computation of the minimum accumulated spend requirement:

Local Retail Transactions (Straight only)

Foreign Currency Purchases (Straight only)

Auto Charge

Mail Order/Telephone Order (MOTO)

Online or Internet Transactions

 

6. What are the transactions NOT qualified for this promo?

The following transactions are excluded in the computation of the minimum accumulated spend requirement:

Cash advances (local or international)

Transactions from stock trading, foreign exchange trading, financial trading services, remittance and the like; mobile payment/mobile wallet transactions and online payment system (such as but not limited to GrabPay, GCash, PayMaya, PayPal, Coins.ph, and the like)

Transactions from casino/gambling, money transfers, quasi cash financial institution, political organizations and bail & bond payment

Business transactions such as but not limited to (i) direct or multi-level marketing, as well as from merchants specifically engaged in wholesale and distribution (ii) payment services and (iii) professional services.

Redemptions of rebates or Real Thrill Rewards

Any Installment transaction whether merchant-based or via  Balance Transfer, Credit-to-Cash, other Non-Retail SIP Loan products

7. I have a total of P25,000 straight/retail transactions from June 10 to August 10. Am I qualified for a 4% cash back?

Yes -- as long as the P25,000 straight transactions are valid and posted within the spend period – June 10 to August 10. Transactions posted outside the spend period are not qualified.

8. I have a total of P25,000 straight/retail transactions from June 29 to August 10. Am I qualified for a 4% cash back?

Yes -- as long as the P25,000 straight transactions are valid and posted within the spend period – June 10 to August 10. Transactions posted outside the spend period are not qualified.

9. I have a total of P25,000 installment transactions from June 10 to August 10. Am I qualified for a 4% cash back?

No – only accumulated straight transactions are qualified to the promo.

10. When is the redemption period?

The Principal Cardholder can redeem from July 1 to October 10, 2020. Only redemption requests made from July 1 to October 10, 2020 will be accepted. All redemption attempts outside of the redemption period will not be validated.

11. Who are eligible to redeem their 4% cash back?

Only the Principal Cardholder who meet the minimum accumulated spend requirement is qualified to redeem the cash back. Qualified transactions of his Supplementary Cardholder(s), will be included in the computation of the minimum accumulated spend requirement. The cash back will only be credited to the BPI Credit Card of the Principal Cardholder.

12. What happens if I reach the minimum accumulated spend requirement but I fail to redeem?

If the Principal cardholder did not fulfill the redemption mechanics, he will not be qualified to receive the cash back.

13. Can I redeem even if I have not reached the minimum accumulated spend requirement yet?

The cardholder must meet the minimum accumulated spend requirement of P25,000 within the spend period before the redemption of the 4% cash back.

14. When will I receive the 4% cash back?

The cash back will be credited to the Principal Cardholder’s Statement of Account within 60 banking days after the redemption request made. Only valid cardholders who have met the minimum accumulated spend requirement of P25,000 within the spend period and redeemed during the redemption period will be eligible to be credited the 4% cash back.

 

REDEMPTION MECHANICS

1. When is the redemption period?

The Principal Cardholder can redeem from July 1, 2020 to October 10, 2020.

2. Who are eligible to redeem their 4% cash back?

Only the Principal Cardholder who meet the minimum accumulated spend requirement is qualified to redeem the 4% cash back. Qualified transactions of his Supplementary Cardholder(s), will be included in the computation of the minimum accumulated spend requirement. The cash back will only be credited to the BPI Credit Card of the Principal Cardholder.

3. How do I   redeem?

The Principal Cardholder MUST redeem via SMS and/or e-mail, using the following format:

4. Where can I find my BPI Credit Card Customer Number?

The BPI Credit Card Customer Number may be found in the Statement of Account, BPI Online, or in BPI Mobile App

BPI Online

BPI Online – Credit Card Statement of Account


BPI Mobile App


5. I redeemed for the promo but did not get any response (No acknowledgment or Error message), auto-reply, or acknowledgment receipt?

Please follow the correct format for redemption. Please try to redeem again. For SMS registration, please ensure that there is a space between the keyword “BPICASHBACK” and the last 10 digits of the customer number.

6. I have multiple BPI Credit Cards, should I redeem using each of my BPI Credit Card number or should I only redeem using my customer number?

The Principal Cardholder should only use the last 10 digits of the customer number to redeem. Multiple BPI Credit Cards sharing the same customer number will be considered as one unique customer.

7. Is the SMS syntax (redemption entry format) case sensitive? Should I use all caps for BPICASHBACK?

No. The SMS syntax is not case sensitive.

8. Can I redeem using both my mobile and e-mail address?

Yes, the BPI Principal Cardholder may choose to redeem using his mobile number and/or e-mail address.

9. Will I be charged for my SMS redemption entry?

No. SMS redemption is FREE of charge. For prepaid mobile subscribers, P1.00 maintaining balance is required to text 225689 keywords.

10. I am a Supplementary Cardholder, can I redeem for the promo?

No, only the Principal Cardholder can redeem for the promo. However, all qualified straight purchases made by the supplementary cardholder’s participating credit card(s) will be qualified under this promo. Cash back will be credited to the Principal Cardholder’s BPI Credit Card that is deemed by the bank as most active at the time of crediting. 

11. How will I know if my redemption entry was received?

The Principal Cardholder will receive an auto-reply acknowledgement to confirm receipt of his redemption entry. The auto-reply acknowledgement is NOT a redemption confirmation. If the redemption is successful, the Principal Cardholder will be notified through SMS and/or e-mail within 60 banking days after the redemption request was made.

If a cardholder did not receive an auto-reply acknowledgement, he must check his redemption entry. Please make sure to follow the correct format for redemption. For SMS redemption:

   •    There should be a space between BPICASHBACK and the last 10 digits of the customer number

   •    Use the correct keyword BPICASHBACK

12. I received a message saying invalid mobile number/e-mail address. What should I do?

The Principal Cardholder’s mobile number and/or e-mail address used for the redemption MUST be the same as his contact details in BPI Credit Cards’ system records. If the mobile number and/or e-mail address does not match with BPI Credit Cards’ system records, it is the responsibility of the Principal Cardholder to update his contact through BPI Phonebanking 889-10000 or BPI Branches. He must redeem after two (2) banking days from the date of contact information update in BPI Credit Cards’ system records to be able to receive his 4% cash back for all his qualified transactions.

13. I have already updated my mobile number contact information in BPI Credit Cards’ system records by calling BPI Phonebanking 889-10000. How come I have not been receiving my cash back for my qualified transactions?

The Principal Cardholder must redeem again after two (2) banking days from date of contact information update in BPI Credit Cards’ system records using his updated mobile number and/or email address to be able to receive his 4% cash back equivalent to P1,000 for all his qualified transactions.

14. How will I know if my redemption was successful?

The Principal Cardholder will be notified through SMS, e-mail or both within 60 banking days after the redemption request was made.

15. I redeemed for the promo via SMS but did not get any response (No acknowledgment or Error message)

Please follow the correct format for redemption. Please try to redeem again. For SMS redemptions, please ensure that there is a space between the keyword “BPICASHBACK” and the last 10 digits of the customer number.

16. I redeemed for the promo via e-mail but did not receive an auto-reply, can I resend my redemption entry?

Please follow the correct format for redemption. Please ensure to type the last 10 digits of the customer number in the subject line. Also, the Principal Cardholder needs to check his e-mail settings to ensure that his spam/junk mail setting, which may block/transfer promotional e-mails to another folder, is turned off.

17. How will I know if my redemption is unsuccessful?

The Principal Cardholder will be notified through SMS, e-mail or both within 60 banking days after the redemption request was made.

18. I received a message saying “my customer number did not match our records”, what does it mean?

It means that the customer number does not exist in BPI Credit Card system record. The BPI Principal Cardholder needs to check his redemption entry if it includes the correct and the last 10 digits of his customer number. If the customer number redeemed by the BPI Principal Cardholder is incomplete, incorrect or belongs to a non-qualified card e.g. BPI Corporate Card, then his redemption will be unsuccessful.

19. I received a message saying “my mobile number / e-mail address does not match our records”, what does it mean?

It means that the mobile number and/or e-mail address used to redeem is not the same as the contact details in BPI Credit Cards’ system record. The BPI Principal Cardholder must update his contact information first before he can successfully redeem to the promo. He must redeem again after two (2) banking days from date of contact information update in BPI Credit Cards’ system records using his updated mobile number and/or email address to be able to receive his 4% cash back equivalent to P1,000 for all his qualified transactions.

20. I received a message saying “my customer number is not associated to a qualified BPI Credit Card”, what does it mean?

It means the customer number only has either an Amore Visa, Amore Visa Platinum, Visa Signature Card, BPI Corporate Mastercard which are NOT qualified cards to the promo. The BPI Principal Cardholder must register again using the last 10 digits of his Customer Number from a qualified BPI Mastercard Credit Card.

 

REMINDER: To proceed with the redemption, BPI will only ask for the last 10 digits of your Customer Number. BPI will never ask for your card number, expiry date, CVV, & One-time Pin via links in email, SMS, or phone calls. 


Per DTI Fair Trade Permit No. FTEB. 06340, Series of 2020.

 


 


For any concerns, you may email us at help@bpi.com.ph or reach us by calling our hotline numbers at:
Metro Manila: (all areas with "02" area code) 889-10000
Domestic Toll-Free No: 1-800-188-89100 (available for PLDT)
Mobile phone and International Access: +632 889-10000

Bank of the Philippine Islands is regulated by the Bangko Sentral ng Pilipinas with email address consumeraffairs@bsp.gov.ph.

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