Minimum Conversion: 3 Real Thrills Rewards Points = 1 BIG Point
*NO fraction of BIG Points (i.e. 0.5 BIG Point) will be allowed for redemption
Rewards points can be redeemed anytime:
1. Call the 24-hour BPI Express Phone Banking Hotline 89-100 or toll-free 1-800-188-89100
2. Email your request to firstname.lastname@example.org
Conversion Terms and Conditions:
1. Enrollment in AirAsia BIG Loyalty Programme is required prior to conversion of Real Thrills Rewards (RTR) points to BIG Points. For non-BIG Loyalty members, cardholders should enroll via www.airasiabig.com.
2. RTR points can only be converted to the equivalent BIG Points for credit to the Principal or nominated supplementary cardholder’s enrolled BIG Shot ID.
3. The conversion of RTR Points to BIG Points will be credited to the specified BIG Shot ID within (15) banking days from receipt of valid request.
4. Once a valid conversion of BIG Points has been made, it cannot be cancelled, revoked, changed or converted back to RTR Points, under any condition.
5. BPI’s Travel Insurance for BPI Express Credit Blue MasterCard, Gold MasterCard and Corporate MasterCard will not apply to flights taken with the tickets issued under the AirAsia BIG Loyalty Programme.
6. Cardholders are subject to and must comply with the terms and conditions of the AirAsia BIG Loyalty Programme.
7. The participation of AirAsia BIG Loyalty in the Real Thrills Rewards program is subject to change, at any time without prior notice.
Frequently Asked Questions (FAQs):
1. What is AirAsia BIG Loyalty Programme?
AirAsia BIG is the global loyalty programme of AirAsia. This allows members (called BIG Shots) to earn loyalty points (called BIG Points) and exchange them for rewards including AirAsia flights and Tune Hotel accommodations.
2. Who are eligible to convert Real Thrills Rewards points to BIG Points?
The following existing cardholders are eligible for conversion of Rewards Points to BIG Points:
· BPI Express Credit Cardholders (Classic, Blue MasterCard, Gold MasterCard, Edge MasterCard, Corporate MasterCard, Corporate Classic and e-Credit MasterCard)
3. Can I redeem BIG Points with my available Real Thrills Rewards points even if I do not have an enrolled BIG Shot ID yet?
No. Enrollment in the AirAsia BIG Loyalty Programme is required prior to redemption and conversion of points. You can get your BIG Shot ID by signing up via www.airasiabig.com.
4. Are there any fees required when I sign up as a BIG Shot?
Enrollment to AirAsia BIG Loyalty Programme is free of charge.
5. I already have an AirAsia membership; do I still need to enroll in the AirAsia BIG Loyalty Programme?
Yes. You still need to enroll in the AirAsia BIG Loyalty Programme to enjoy BIG Shot benefits. You can link your existing AirAsia membership by selecting “Yes” to the “Have an Asia Membership ID?” question during the application process.
6. Can I use the BIG Points that I will redeem for credit to my extension cardholder’s BIG Shot ID?
Yes. As the Principal cardholder, you can nominate your active supplementary cardholder’s BIG Shot ID as the recipient of the BIG Points you will redeem.
7. Can I nominate my sister’s BIG Shot ID but she is not my supplementary cardholder?
No. You can only nominate the BIG Shot ID of your active supplementary cardholder/s.
8. I will redeem 5,238 BIG Points, how many Rewards points will you deduct from my available points?
15,714 points will be deducted from your available Rewards points.
5,238 BIG Points X 3 = 15,714 Real Thrills Rewards Points
9. How will I know if my Rewards points have already been converted into BIG Points?
The redeemed BIG Points will be credited to your nominated BIG Shot ID within (15) banking days from receipt of valid request. To check if the redeemed BIG Points have been successfully credited, log into your account at www.airasiabig.com.
10. My Rewards points have already been converted into BIG Points. I would like to request for conversion of BIG points to Rewards Points again. Can you credit back my Rewards Points?
No. Once a valid redemption of BIG Points has been made, it cannot be credited back to Rewards Points, under any condition.
11. Do the BIG POINTS expire?
BIG Points accumulated shall expire 3 years (36 months) from the date of earning.
5,238 BIG Points earned from July 1, 2014 Real Thrills Rewards conversion will expire June 30, 2017.
12. How do I exchange my BIG Points for AirAsia flights?
You can redeem BIG Points for any available AirAsia flight via the AirAsia BIG Flight Redemption Portal at www.redemption.airasiabig.com
13. Can I combine BIG POINTS with cash in booking flights?
Yes, you can combine at least 500 BIG Points with cash. Just choose your preferred BIG Points + Cash ratio on the payment page to redeem your desired flight.
14. Where can I find more information about the AirAsia BIG Loyalty Programme?
More information is available at the AirAsia BIG Loyalty website at www.airasiabig.com.
For more Real Thrills by BPI,